Grace Media (Gibraltar) Limited, trading as Grace Gaming, holds UK Gambling Commission licence 57869. Its two active own casinos are HotStreak Casino and Royal Valley Casino. The licence also carries white-label partner brands including PlayUK, 333 Casino, Chelsea Palace and Jackpot Strike, plus around 50 inactive domains from its Nektan-era past. The licence covers casino, bingo, gambling software and, since June 2025, sports betting.Grace Media (Gibraltar) Limited in a nutshell
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At a glance
Company reviewed
Grace Media (Gibraltar) Limited, trading as Grace Gaming
UKGC account
57869
Head office on UKGC record
Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA
Licence permissions
Casino, bingo, gambling software and betting (real and virtual)
Directly managed casinos
Network character
Young white-label platform, ex-Nektan, heavily slimmed down
Regulatory actions listed
£60,000 penalty, decided 26 June 2025
Last checked
25 June 2026
The Grace Media brands worth knowing
There’s no big family to tour here. Only two of Grace Media’s own casinos are live, HotStreak Casino and Royal Valley Casino, and they’re near-twins on a shared platform. Around them sit a handful of white-label partner brands and a large graveyard of closed names. The profiles below cover the two active flagships and the best partner brands currently on the licence, each labelled by exactly what it is, so you can see where the real choices are and where the register is just history.
HotStreak Casino
- Licence position: hotstreakcasino.com is one of only two active domains on account 57869. This is the current flagship.
- Identity: A fiery-themed, slots-first casino launched in 2022, relaunched in 2025 with a sportsbook bolted on, with a Pragmatic Play-heavy library and live tables.
- Welcome: The offer rotates, commonly a 200% match up to £20 at the legal 10x wagering with a £20 conversion cap, or a wager-free free-spins deal on a £5 to £20 deposit. Check the live page on the day.
- Mind the detail: The branding is muddled, with the site reading HotStreak Casino while the logo says Hotstreak Slots, and small deposits and withdrawals can attract a fee.
- My take: The most complete Grace Media casino, and the one to start with, though the headline bonus is smaller than its percentage suggests.
Royal Valley Casino
- Licence position: royalvalleycasino.com is the other active domain on the licence, the natural twin to HotStreak Casino.
- Identity: A clean, mobile-first slots casino on the same platform, with Pragmatic Play and Evolution live tables and a sizeable, frequently refreshed library.
- Standout: Fast payouts are its calling card, with PayPal withdrawals reported arriving within minutes once you’re verified, which is better than most.
- Worth knowing: Welcome bonuses change regularly, so never trust a review page on the numbers – the information could easily be outdated.
- My take: The pick of the two if withdrawal speed matters most to you, with much the same games as HotStreak Casino behind a calmer skin.
PlayUK
- Licence position: playuk.com is a white-label domain on account 57869, a partner brand rather than a Grace Media-owned casino.
- Identity: A general slots-and-casino brand, upgraded to the current Grace Media lobby in 2025, with the same platform and payment systems behind it.
- Relationship: White label means an outside operator fronts it while Grace Media holds the licence and runs the gambling, so responsibility sits with Grace Media.
- Worth knowing: Like most brands here, it leans on a shared, network-run promotions set rather than offers unique to the site.
- My take: A representative Grace Media white label, fine for casual slots play, but offering little that the two flagships don’t.
333 Casino
- Licence position: 333casino.com is a white-label domain on the Grace Media licence, one of the partner casinos on the platform.
- Identity: A slots-led casino brand running on the shared Grace Media backbone, with the network’s standard games and cashier.
- Relationship: Another white label, so the front-end brand and the licensed operator are different parties, with Grace Media carrying the regulatory duty.
- Worth knowing: Partner brands on this platform have come and gone quickly, so confirm it’s actively promoting before you commit.
- My take: Worth a glance only if its theme appeals more than the flagships, since the engine underneath is identical.
Chelsea Palace
- Licence position: chelseapalace.com is a white-label domain on account 57869, a themed partner casino on the platform.
- Identity: A London-flavoured casino brand with a more distinctive dressing than the plainer skins, on the usual Grace Media base.
- Relationship: White label, so it sits on Grace Media’s licence and systems while wearing an outside brand’s identity.
- Where it differs: The theme is the main point of difference; the games, banking and verification are shared with its siblings.
- My take: A reasonable casual choice if the styling lands for you, but no product reason to prefer it over HotStreak Casino.
Jackpot Strike
- Licence position: jackpotstrike.com is a white-label domain on the Grace Media licence, focused on jackpot-style play.
- Identity: A jackpot-and-slots partner brand on the shared platform, foregrounding big-prize games over a broad spread.
- Relationship: White label, with Grace Media as the licensed operator behind the brand name.
- Worth knowing: It shares the network’s curation and limits, so the jackpot focus is more about emphasis than a different game set.
- My take: Of interest only if jackpot slots are specifically your thing, otherwise the flagships cover the same ground.
A graveyard register, and why it matters
Pull up the Grace Media licence, and the first thing that strikes you is how much of it is switched off. Of roughly 75 domains, only two of the company’s own casinos are live, around twenty are active white-label partner brands, and about fifty are inactive, the closed remains of an earlier, much larger network. This isn’t a glossy multi-brand family. It’s a small live operation standing on top of a big pile of retired names, and the honest version of a Grace Media sister site list is short.
For a player, two practical points follow. First, the live brands, HotStreak Casino, Royal Valley Casino and the white labels share one platform, one cashier and one verification flow, so they behave alike, and your account history can carry across them. Treat them as one operator in a few outfits, not as independent casinos. Second, churn is a real feature here, not a one-off. Brands on this licence have a history of opening and closing quickly. So before you deposit at any lesser-known name on this licence, check it’s actually live and promoting, because the register’s recent past is littered with sites that aren’t.
The Nektan inheritance
Grace Media’s history explains the graveyard. Around early 2020, Grace Media took over the casino platform management side of Nektan, a once-prominent mobile casino business, with the underlying technology now supplied by Markor Technology. Nektan had powered a vast stable of small white-label casinos, and that inheritance is why so many names trail across the licence today. Industry trackers put the count of brands under the Grace Media banner at well over 200 in 2021, falling to around 135 by 2023 and to roughly 75 now, with well over half now inactive. The through-line is contraction: a big, sprawling network being steadily cut back to a small core.
The current UK licence reflects a fresh start on top of that history. Grace Media (Gibraltar) Limited took its own UKGC licence, account 57869, in March 2022, holding casino and bingo permissions, added a gambling software permission in May 2024 as it leaned into supplying partners, and gained sports betting permissions in June 2025. Trading as Grace Gaming, the company now pitches itself openly as a white-label provider of casino and sportsbook products for UK businesses, while running HotStreak Casino and Royal Valley Casino as its own shop windows.
Choosing among the Grace Media brands
If you want the most complete casino
HotStreak Casino is the flagship, with the fullest product, a sportsbook and the most active promotions.
If withdrawal speed is the priority
Royal Valley Casino is the one to pick, with fast PayPal payouts that deliver quickly once you’re verified.
If you want a partner brand alternative
PlayUK is the most established of the white labels, on the same platform as the flagships.
If a theme is the whole appeal
Chelsea Palace or Jackpot Strike offer different dressing over the identical engine.
The point to remember
Every option here shares one platform and one licence, so judge Grace Media itself, including its churn and its 2025 penalty, as much as the brand.
Licensing, permissions and the 2025 penalty
Grace Media (Gibraltar) Limited is licensed for Britain under UKGC account 57869, with its head office at Sovereign Place, 117 Main Street, Gibraltar, and it also holds a Gibraltar Gambling Commission licence. The remote permissions are casino and bingo, both since March 2022, gambling software since May 2024, and general betting for real and virtual events since June 2025. That sequence maps the company’s growth neatly: casino first, then a platform-supplier permission, then sports betting.
There’s one regulatory action on the record, and it’s recent. On 26 June 2025, following an investigation outside a licence review, the Gambling Commission imposed a £60,000 financial penalty. The breaches were of the social responsibility code: a self-exclusion failing under provision 3.5.3, and a direct electronic marketing consent failing under provision 5.1.11, in plain terms, a shortcoming in how a self-excluded customer was handled and marketed to. The Commission recorded that Grace Media cooperated throughout, that it had the relevant policies and procedures in place, that the failure came down to human error in applying them, and that it took remedial action. As penalties go, this is at the smaller, cooperative end, and the regulator’s own framing is measured rather than damning.
Bonuses across the Grace Media brands
Because the brands share a platform, their welcome offers follow a common Grace Media pattern, and that pattern rotates often. The recurring themes are a deposit match bonus, typically something like a 200% match up to £20 at HotStreak Casino with 10x wagering and a £20 conversion cap, and wager-free free-spin deals on a £5 to £20 qualifying deposit, where the spins are usually 10p each, and any winnings are paid as withdrawable cash, sometimes with a small cap. The wager-free spins are the better half of the deal whenever they’re offered.
The takeaway is that no Grace Media bonus is large, and the percentages flatter to deceive once the caps are counted. Read each brand’s live promotions page on the day you join, watch the maximum conversion and any free-spin win cap, and treat second-hand bonus descriptions, especially generous-sounding ones, with suspicion across this network.
Payments, withdrawals and KYC
The cashier is shared and solid. Across the brands, you’ll find debit cards, PayPal, Trustly and MuchBetter, with a low minimum deposit of around £5 at Royal Valley Casino and £10 at HotStreak Casino, and a £10 minimum withdrawal. Royal Valley Casino’s standout is genuine speed, with PayPal payouts reported arriving within minutes after verification, while HotStreak Casino quotes a review window of up to 24 to 48 hours and then 1 to 5 working days by method. Watch for small fees on low-value deposits and withdrawals at HotStreak Casino, which can nibble at casual play.
Verification is uniform across the network and should be expected before a first withdrawal: identity, age, and address; a debit card or PayPal ownership check; and proof of funds, where required, all through a shared document uploader. Given the 2025 penalty concerned self-exclusion and marketing, expect safer gambling controls to be applied carefully, and given the AML obligations every UK operator carries, expect source-of-funds questions if your deposits step up.
One platform, sold and self-run
Grace Media wears two hats, and they’re worth separating. As an operator, it runs HotStreak Casino and Royal Valley Casino directly. As a platform business, trading as Grace Gaming, it supplies its casino and sportsbook technology to partner brands, both the white labels on its own licence and operators elsewhere, which is how a brand like Rose Casino can run on Grace Media software while being licensed by a different company entirely. The gambling software permission added in 2024 is the formal sign of that second role.
For players, the consequence is familiar from any platform family: consistency over variety. The games come from a shared pool, Pragmatic Play to the fore, alongside NetEnt, Blueprint, Big Time Gaming, Relax Gaming and Evolution’s live tables, and the cashier, verification and promotions are largely common across the brands. The libraries are mid-sized rather than vast, the live-casino offering varies from brand to brand, and the sportsbook is a recent, still-maturing addition that testers have found a little cluttered. None of that is damning for a young operator, but it does mean the meaningful question isn’t which Grace Media brand is best; it’s whether you’re happy with the single platform they all share.
Support and complaints
Support runs through each brand, on a shared Grace Media support operation behind the scenes. For HotStreak Casino the published support email is hotstreak@gracemediasupport.com, with an SMS contact number of +44 7360 275976; note that’s a text route rather than a staffed phone line, so there’s effectively no customer support phone number you can call and speak to someone on. Live chat is the quickest channel across the brands, typically opening with a chatbot before a human. The gracegaming.com site is a business-to-business shopfront for partners, not a player support route.
Main player route
Each brand’s live chat, plus email and a contact form
Phone
No customer support phone number, an SMS text route only
HotStreak support email
hotstreak@gracemediasupport.com
Operator
Grace Media (Gibraltar) Limited, UKGC account 57869
Grace Media’s own terms suggest complaints can take between two weeks and a month to resolve, so set your expectations accordingly and keep everything in writing. Given the 2025 penalty centred on self-exclusion and marketing consent, any complaint touching safer gambling tools or unwanted marketing deserves especially careful documentation: save the dates, the settings you applied, screenshots and message threads. Escalate to the brand’s formal complaints process when chat stalls, and beyond deadlock you can take the matter to free independent dispute resolution, as at any UKGC operator. The Commission regulates the company; it doesn’t settle individual disputes.
What I like, and what I don’t
What I like
- Royal Valley Casino’s fast PayPal withdrawals are a genuine strength, not just a marketing line.
- Wager-free free spins feature on several welcome offers, the most player-friendly part of the package.
- Low deposit minimums and a clean, mobile-first platform across the brands.
- The 2025 penalty was small, cooperatively settled and remediated, with the regulator noting it stemmed from human error.
What I don’t
- Heavy churn, with around fifty closed brands.
- The penalty’s subject, self-exclusion and marketing consent, is exactly what safer-gambling-reliant players care about.
- Bonuses are small and capped, and secondhand sources often cite outdated above-cap wagering.
- Choice is limited, with only two live own casinos behind otherwise near-identical white-label skins.
My final verdict on Grace Media
Grace Media is a young operator carrying an old network’s ghosts. The big-looking register is mostly a graveyard, the inherited remains of the Nektan casino stable, and the live reality is just two of its own casinos, HotStreak Casino and Royal Valley Casino, plus a row of white labels, all on one shared platform. So don’t come here for a sprawling family or a blockbuster bonus, because neither exists. Come, if you come at all, for a specific strength: Royal Valley Casino’s fast payouts are the standout, HotStreak Casino is the more complete site with a sportsbook attached, and the wager-free spins are the bit of the welcome worth having.
Weigh that against the cautions, real ones, of a 2025 penalty over self-exclusion and marketing, a recent outage, and a track record of brands closing quickly. My advice is to treat the two flagships as the network, judge the platform rather than the logo, verify any lesser-known name is actually live before you deposit, and document anything to do with safer gambling or marketing with extra care, because that’s precisely where this operator has already slipped once. A promising young platform with a messy inheritance, worth a look on its merits, but with your eyes open.
FAQs about Grace Media
What is Grace Media (Gibraltar) Limited?
It’s a Gibraltar-based gambling operator and white-label platform company, trading as Grace Gaming, licensed in Britain under UKGC account 57869. It runs HotStreak Casino and Royal Valley Casino and supplies its platform to partner brands.
Is Grace Media the same as Grace Gaming?
Yes. Grace Media (Gibraltar) Limited is the licensed company name, and Grace Gaming is its active trading name on the UKGC register, used for its white-label platform business.
Which casinos does Grace Media run?
Its two active own casinos are HotStreak Casino and Royal Valley Casino. White-label partner brands on the licence include PlayUK, 333 Casino, Chelsea Palace and Jackpot Strike, alongside around fifty inactive domains.
Is Grace Media licensed in the UK?
Yes. It holds UKGC account 57869, with permissions for casino and bingo since 2022, gambling software since 2024 and sports betting since June 2025, plus a Gibraltar Gambling Commission licence.
Why are so many Grace Media brands inactive?
Grace Media took over the old Nektan casino network around 2020 and has steadily cut it back, so many names on the licence are closed legacy brands. A reported June 2026 cybersecurity incident also took some sites offline.
Has Grace Media been fined by the Gambling Commission?
Yes. On 26 June 2025 it received a £60,000 penalty for social responsibility code breaches involving self-exclusion and direct electronic marketing consent. The Commission noted it cooperated, the failure was human error, and it took remedial action.
What is the connection to Nektan?
Grace Media took over the casino-platform-management side of Nektan around 2020, inheriting its large stable of white-label casino brands. That inheritance is why the licence still carries so many retired names.
Are Grace Media casinos safe to play at?
They’re UK-licensed under account 57869, so standard protections apply, but the operator was penalised in 2025 over self-exclusion and marketing, and the network sees frequent brand churn. Stick to the active brands and verify a site is live before depositing.
Which Grace Media casino is best?
HotStreak Casino is the more complete site, with a sportsbook and the most promotions, while Royal Valley Casino is the pick for fast PayPal withdrawals. They share a platform, so the differences are modest.
What are Grace Media welcome offers like?
Typically small deposit-match bonuses at or below 10x wagering, often with wager-free free spins. The percentages can look large but conversion caps limit them.